Sucrose Genshin Impact Costumes

Inazuma Shikanoin Heizou Outfit Genshin Impact Costumes

$89.99 – $149.99

Yun Jin Mistcloud Stage Cosplay Costume Genshin Impact Outfits

$99.99 – $239.99

$89.99 – $184.99

•  Delivery & Return

  About Order

  How to place an order on your website?

  Step 1: Add the items you want to purchase to your shopping cart or click the "Buy Now" button.

  Step 2: Click checkout, fill in your address and select a delivery method. Don't forget to write down your contact email so that you can receive order confirmation and delivery information emails.

  Step 3: Complete payment through Paypal, Credit cards, Visa, Google Pay, Apple Pay, and then you will receive an order confirmation email.

  Step 4: After the order is shipped, you will receive a shipping email containing tracking information.

  I entered the wrong address, how can I change it?

  Contact us via email within 24 hours and provide your order number. Please send us the correct address in the following format:

  Country:
  Province/State:
  City:
  Street Address and House/Apartment Number:
  Postal Code:
  Name and Phone Number:

  Please notice:

  if your order has already been shipped, we cannot change the address for you.

  How can I cancel my order?

  Step 1: Contact us via email within 24 hours and provide your order number.

  Step 2: Our staff will begin to cancel your order and issue a refund. You will receive an email confirmation once the process is complete.

  Please note:

  If you do not contact us within 24 hours or if the order has already been shipped, we cannot cancel it for you.

  When will you send my order?

  1. Cosplay costumes are different from our daily wear, so the production time will be very long, and it usually takes 1-2 months to ship. If you cannot accept this, please purchase carefully.

  2. A very small number of products may have inventory, and we usually ship them within 3-7 working days.

  3. Processing during holidays, weekends and special events may be delayed.

  Order Status

  If the order status is "Processing":

  1. Your order is being arranged and has not been shipped yet. Please feel free to contact us via email for more details.

  2. Your order has been shipped, but the courier has not updated the tracking number yet. Please feel free to contact us via email for more details.

  If the order status is "Completed":

  This means that your order has been shipped and you should receive an email from us containing a tracking number. You can click on the link in the email to view tracking information.

  About Shipping

  How long is the delivery time?

  Location	*Estimated Shipping Time
  United States	7-20 Business days
  Canada, Europe	7-20 Business days
  Australia, New Zealand	10-30 Business days
  Central & South America	15-30 Business days
  Asia	3-20 Business days
  Africa	15-45 Business days

  How much is the shipping fee?

  1. Add the items you want to purchase to your shopping cart and proceed to checkout. After entering your detailed address, select the corresponding shipping fee based on what you are buying.

  2. Depending on what you are purchasing, we generally have four different ways of charging for shipping fees:

  • Clothing: $20 Shipping Fee
  • Clothing + 1 accessory (wig/shoes/props): $25 Shipping Fee
  • Clothing + 2 accessories (wig/shoes/props): $30 Shipping Fee
  • Clothing + 3 accessories (wig/shoes/props): $35 Shipping Fee

  Please note:

  The above fees do not include overweight or oversized props such as wings, long guns and swords which will be shipped separately at an additional cost that will be quoted by our transport company after which I will send an email informing you of this along with a payment link where you can pay for any difference in freight.

  The tracking information hasn't been updated for many days, what should I do?

  If the tracking information has not been updated for 1 week, please contact us. We will contact the shipping company to resolve the issue and inform you of the results within 1-2 days.

  About After-sales Service

  Return and Refund Policy

  We only replace or refund items that have serious defects or damages.

  Cosplay costumes are not regular clothing, and the craftsmanship is relatively complex. During the production process, there may be slight hook marks, slight stains, and handmade traces such as glue overflow on the accessories of Cosplay costumes. In addition, during the violent logistics process of express delivery, it is normal for Cosplay costumes and accessories to suffer minor injuries due to squeezing.

  Please note:

  1: We do not accept returns or refunds if customers buy wrong clothes or sizes.

  2: If you find any problems after receiving the costume, please contact us immediately. If it exceeds 2 days, we will not accept returns or refunds.

  3: If the customer fills in incorrect address and contact information resulting in shipping errors and failure to receive the goods, we will not accept returns or refunds.

  What should I do if my order is missing or damaged?

  If you find that the clothing you received is missing items or has been severely damaged, please contact us by email and provide the following information:

  • You will be asked to send photos of the items and package received.
  • If the item was omitted from the original shipment, we will check our shipping system.
  • Once it's confirmed that there are missing items or damage, we will issue a partial refund or resend for those missing or damaged items.

  Still Need Help?

  Contact Us

  If you still need help, please send us an email.

  For order-related inquiries, please include your order number in the message.

  Email address: [email protected]

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